Refund & cancellation policy
What happens to your down payment.
The down payment counts toward your rental
The amount charged at checkout is a down payment (DP) equal to one day's rental of your chosen vehicle class — the exact figure is always shown on the checkout page before you pay. It is not an extra fee: the DP is deducted from your total rental fee, and the remainder is settled when you pick up or return the vehicle.
Cancelling before pick-up
- More than 48 hours before your start date: full refund of the down payment.
- Within 48 hours of your start date: full refund of the down payment, minus any payment-provider fee that cannot be reversed.
- No-show: the down payment is retained.
After the rental
Because the down payment is part of the rental fee, nothing is returned after a completed rental — it has already paid for your first day. Where damage, a traffic fine, or missing fuel is recorded at check-in, the cost is itemised and settled with staff, with a breakdown sent to your WhatsApp number.
How long refunds take
Refunds are issued to the original payment method through Xendit. Bank transfers and e-wallets typically settle within 3–7 business days; card refunds can take up to 14 business days depending on your issuer.
Requesting a refund
Contact us with your booking code. We respond during opening hours (Every day, 07:00 – 19:00 WITA).
Last updated: 11 July 2026